If you have an issue or question regarding the Website or our services, please contact our customer support via the live chat or by writing to support@quickcasino.dk. Our customer support will provide you with an answer to your query through the same channel.
If you are not satisfied with our initial resolution of your query, our decision, or other action, you may submit a complaint to initiate our internal complaints procedure.
We ask you to submit your complaint to complaints@quickcasino.dk and include sufficient details to identify and address the issue:
- Include your account (user) name and your full name;
- Send your complaint from your registered email address;
- “COMPLAINT: (reason)” in the email subject field;
- Include a detailed description of the encountered issues, arguments and your desired outcome;
- Include dates and time (where possible) associated with the relevant circumstances.
We will aim to acknowledge the receipt of your complaint within twenty-four (24) hours.
We aim to provide you with a substantive response to your complaint as soon as practically possible, but not later than ten (10) days from the date we receive the complaint.
Depending on the complexity of the complaint, our inquiry may take longer than ten (10) days and/or require additional information from you. In such a case, we may extend the inquiry period by a further 10 days and/or request additional information from you, and shall inform you of this fact within 10 days from the date we received your initial complaint.
More details on our Complaints Resolution Procedure can be found in our Terms & Conditions.