Help Centre

Temporary self-exclusion: Your account will automatically reopen once the selected break period ends.

Permanent self-exclusion (internal): Your account will remain closed for at least one year. After that, you cannot reopen the same account — you must register a new account using MitID.

ROFUS self-exclusion: You cannot access any account while registered in ROFUS. After one year, you may request removal at rofus.nu

Closed for other reasons: If your account was closed for security or compliance reasons, reopening may not be possible.

Contact Customer Support for assistance.